Reference

Legal clarity before you join

Our Legal page puts account terms, wallet checks, data handling, cookies, and access rules in one place before you open your account.

Account termsDANA wallet contextOVO and GoPay checksQRIS payment records
mpo1221 Legal clarity before you join
CONTACT ROUTES

Reach us on Legal questions

Fast legal contact matters when your account, wallet record, or access status needs a clear answer.

Live chat queue Use live chat from 09:00 to 23:00 WIB for Legal questions about login access…
WhatsApp account check Send WhatsApp support a short Legal request when your phone number, DANA, OVO, GoPay…
Email data request Use email for data correction, cookie questions, or account record copies because written replies…
ACCOUNT CARE

How we handle Legal records

Legal handling is practical: we collect only the account and wallet details needed to run access checks, payment matching, fraud screening, and support replies.

Account data

We keep your registered phone number, email, login records, and account status so we can answer access questions. If a detail is wrong, contact support with the correct value and a short reason.

Wallet matching

DANA, OVO, GoPay, and QRIS records are used to match deposits, payout checks, and account ownership. We do not ask for wallet passwords, one-time codes, or private app PINs.

Cookie use

Cookies keep your session active, remember language choices, and help show Legal pages correctly on mobile browsers. You can clear cookies in your browser, but you may need to log in again.

Security checks

Unmatched device activity, repeated password failures, or sudden wallet changes can trigger extra checks. We may pause sensitive account actions until you confirm ownership through the registered contact path.

Record retention

We retain account, payment, and support records for operational, dispute, and legal needs. Retention length may vary by record type, request status, and any local rule that applies to the account.

Change requests

Ask us to correct account details through email or the Legal chat queue. We check the request against registered contact data before changing phone numbers, wallet labels, or identity records.

Questions before you open account

These Legal answers focus on account access, data handling, wallet records, and contact steps. They are written for Indonesia customers who want to understand the terms before using live casino tables, slots, sportsbook markets, or fishing rooms. If your question involves a personal account case, contact us through the registered channel.

Your account is covered by the terms shown on this Legal page, including access rules, wallet checks, data handling, cookies, and support records. Eligibility depends on local law and access is available only where local law permits.

We use those wallet records to match deposits, payout requests, and account ownership. If a payment detail does not match your account data, support may ask for a masked screenshot before taking further action.

Email support or choose Account, Help, then Legal in live chat. Include your registered phone number, the detail that needs correction, and a short reason so we can check ownership before changing records.

Yes. The Legal terms apply across live tables, slots, sportsbook markets, Aviator, Bingo, and Royal Fishing. Game category changes do not change your account duties, wallet matching, or access requirements.

A new device, unusual location, or repeated password failure can trigger an ownership check. We may pause sensitive actions until you confirm through your registered phone, email, or support channel.

Yes, send an email request from the address linked to your account. We may verify your phone number and ask which records you need, such as support chats, wallet activity, or login history.

Open the mobile menu, choose Account, then Legal. If the page does not load, clear browser cookies, log in again, and contact live chat from 09:00 to 23:00 WIB if it still fails.